Nothing goes further than a great smile. Let the client know you are happy to be serving him/her. Also helps that tip jar out!
2. CONTROL YOUR BAR
There’s nothing worse than a bartender that doesn’t own their space. Have confidence in what you are doing. No matter what your level of experience, always be in control of the situation. When a customer is pushing in, in a polite way, stop them, and serve the person who had been waiting first. This will help with achieving great customer flow.
3. KEEP YOUR BAR CLEAN
This one’s a no brainer. Not only does it give your customers a better perception of you, but more importantly cleanliness will lead to a smoother and more efficient service. FACT! When everything is clean and in it’s place, you know where to find it and it’s ready to go.
4. LEARN YOUR PRODUCT.
Want to get a really great tip? Equip yourself with the right set of tools. Engage the gentleman that ordered the Fine Single Malt. Tell him something he probably didn’t know about the whiskey and you have yourself a friend. Knowledge will also help when you decide to make your own signature cocktail, so learn your product.
5. NEVER TURN YOUR BACK
2 reasons for this: 1. You are trying to win a client over, and nothing engages a person more than eye contact. 2. When it’s mad busy, you don’t want to lose money because some joker stole a bottle while you weren’t looking.
6. MAKE EVERYTHING YOU ARE DOING VISIBLE TO YOUR CUSTOMER
Bartenders as a whole don’t have the greatest rep, so keep your clients at ease by showing them what you are doing. A happy customer gives you a happy pocket.
7. NEVER RUSH
Even when a bar is slammed, keep your service calm and steady. Rushing leads to bad mistakes which can cost you more time and money. When you are comfortable with the bar, you can go at Speedy Gonzales pace as long as it’s controlled.
8. PAY ATTENTION
When the bar is very busy, pay as much attention as possible. Be aware of what is going on. When you hear a disgruntled customer complaining to their friends, act quick and let them know that you are about to serve them or if you can, serve them. Other times you might hear another order for a cocktail that you are currently making. Double it up and zimzalabim you’ve killed 2 birds with 1 shaker.
9. ACKNOWLEDGE YOUR CUSTOMERS
When a new customer gets to the bar, greet them, and put them in line. “Evening Sir, I just have 2 more drinks to make, and I’ll be with you.” This will set the customer’s mind at ease and he/she will generally become more patient.
Anyone can get someone a drink, but a barman operates a bar like a well oiled machine. The more you practice your tricks, pours and learn the bar setup, the more efficient your service will be. Once that everything behind the bar becomes an extension of your arms you’ll be flying through customers so fast you’ll run out of space to put your tips.